CS School

Customer Success Collective

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About

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.

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Recent episodes

  • Cultural intelligence in customer success with Jomilsa SousaOct 13, 2025 · 43 min
  • How AI is redefining the CSM role with Adam ParsonsSep 30, 2025 · 37 min
  • How customer success impacts GTM with Akash SinghSep 24, 2025 · 28 min
  • Redefining customer experience with Raymond Otero, MicrosoftAug 28, 2024 · 42 min
  • Emotional intelligence in customer success with Jenelle FridayAug 8, 2024 · 45 min
  • CS Ops: The innovative frontier of customer success with Roger MendezJun 5, 2024 · 46 min
  • How customer success impacts go-to-market with Akash Singh, Software AGApr 29, 2024 · 28 min
  • How to onboard a new Customer Success Manager with Jess GalenskiApr 11, 2024 · 31 min
  • CSMs: The customer's guide to advocacy with Cristy RahmanMar 14, 2024 · 36 min
  • Redefining customer advocacy with Haig Kingston, OpenBlendFeb 21, 2024 · 23 min

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