Privacy Policy

1. Who we are

Super Simple is a suite of software products operated by Dialect Agency Inc. DBA Super Simple. Parasocial is a Super Simple product. In this policy, “Super Simple,” “we,” “us,” and “our” refer to that company. This policy applies to our websites, apps, waitlists, support channels, and related services. A product may provide an additional notice when its data practices differ from this general policy.

2. Information we collect

Information you provide

We may collect your email address when you join a waitlist or mailing list, information you include in a support request, feedback you send us, and account details when a product requires an account.

App information

Our apps may process information you choose to import, create, or connect, including podcast subscriptions, episode progress, files, account identifiers, preferences, and provider synchronization data. We request device or account permissions only when needed for a feature you choose. Where a product is designed for on-device processing, its content stays on your device except when you direct the app to synchronize, export, share, back up, or connect to another service. Parasocial synchronizes automatically, as described next.

Your Parasocial library

On first launch, Parasocial creates a random account identifier, shown as the Support ID in Settings, and registers each device you use under it. No name, email address, or other contact detail is attached to it unless you later sign in with Apple. The app keeps a copy of your library on our servers under that identifier so it follows you across devices and can be recovered: the feeds you subscribe to, playlist and collection definitions, episode progress, played and starred state, listening history in hourly totals per episode, playback preferences you set per show or episode, and download settings. Our servers fetch the feeds you subscribe to on your behalf and store their addresses, including the address of any private or paid feed you add. Private feed addresses are never published, listed, or recommended. We also record which days an account contacted our service so we can count daily and monthly active accounts; those counts are kept as totals with no identifiers. Deleting your account from Settings removes the synced library, listening history, devices, and attendance record from our servers.

Listening reports

At most once per show per month, the app may send our server the show and a coarse bucket of how long you listened to it, with no account, device, or timestamp finer than the month. The server adds it to a counter and the report becomes indistinguishable from every other report in that bucket. These counters rank shows that are popular on Parasocial and tell you where you sit among a show's listeners.

Podcast audio, feeds, and artwork

Podcast audio streams and downloads go directly from your device to the podcast's own host, not through our servers. That host receives your IP address and a Parasocial user agent identifying the app and device type, under the host's own privacy practices, which is how podcasters count their listeners. Our servers cache feed metadata such as titles, show notes, episode lists, and artwork so the app and our public show pages load quickly.

Purchases

App stores and payment providers process purchases. We may receive purchase status, subscription status, and transaction identifiers, but we do not receive your complete payment-card number from those providers.

Website and technical information

When you use our websites or services, we and our service providers may receive IP address, device and browser type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, diagnostic information, and security logs. Our websites carry two kinds of measurement.

Analytics providers tell us how the site is used. Today that is Google Analytics, operated by Google LLC, which records visits, performance, and events such as joining the mailing list or following a download link.

Advertising measurement providers tell us which ad brought someone here and whether they did what they came to do. Today that is the Reddit Ads pixel, operated by Reddit, Inc. We may add, replace, or remove providers of either kind without a further change to this policy, including the measurement pixels of other platforms we advertise on, such as Apple, Google, Meta, Microsoft, TikTok, or X. What they receive does not change with the provider: your IP address, device and browser type, the page you are on and the page you came from, what you did on that page, timestamps, approximate location derived from IP address, and an identifier the provider sets in your browser or reads from a previous visit. We do not give any of them your name, your email address, your Support ID, or anything you listen to in the app.

Diagnostics and error reporting

Our apps, websites, and services use Sentry, an error-monitoring service operated by Functional Software, Inc., to collect diagnostic information. Apps send this information automatically. It may include crash reports, errors, app hangs, stack traces, performance measurements and traces, session replays of activity within our own interfaces, profiling data, log messages, device model, operating-system and app versions, available memory and storage, IP address, and timestamps. Diagnostic reports from our apps are associated with the pseudonymous account identifier shown as the Support ID in the app's settings, which lets us connect related reports and respond to yours. If you send a report or feedback from inside an app, we also receive what you choose to include, such as a message, a reply email address, a screenshot, recent app logs, and playback state. We use diagnostic information to maintain, troubleshoot, secure, and improve our products. Sentry processes this information for us in the United States.

Usage counts in the app

Parasocial counts how its features are used with TelemetryDeck, an analytics service operated by TelemetryDeck GmbH in Germany. The app sends short signals such as an episode starting, a show being added or removed, the Curate tab opening, a playlist going public, and the Support screen opening or a support purchase completing, together with the app version, operating-system version, and device model. Before anything leaves the device, the identifier that stands in for you is salted and hashed, so TelemetryDeck receives counts it cannot tie to your name, your email address, or your Apple Account. We use these counts to see which features earn their place. They are never used for advertising and never shared with data brokers.

3. Public profiles, playlists, and collections

Parasocial lets you publish playlists and collections under a username. Nothing in this section applies until you sign in with Apple or claim a username. Your library stays anonymous either way.

Sign in with Apple

Claiming a username requires Sign in with Apple, and you can also sign in without a username to keep and recover your library. Apple gives us a user identifier for your Apple Account and, only if you allow it, your name. We do not request your email address. We use the identifier to link your Apple Account to your library so you can recover it on a new device, and to publish playlists and collections under your username. Apple's own terms govern what Apple collects during sign-in.

What is public

Your username, display name, bio, and every playlist and collection you make public are visible to anyone, including people who do not use the app, on shareable web pages and inside the app. Public content may be cached or copied by link previews, messaging apps, search engines, and other services we do not control. A public playlist shows its title, its episodes, and the number of accounts following it. A public collection shows its title, the shows it gathers, and the number of accounts following it. A collection publishes those shows rather than a fixed list of episodes, so what a follower sees changes as the shows publish. The rules behind a smart playlist stay private; only the resulting episodes are published. Making a playlist or collection private again removes it from our public pages, but copies and caches held by others may persist.

Follows and play counts

When you follow a public playlist or collection, we store that follow with your account so it can stay in step with the curator's changes across your devices. Curators see a follower count, not a list of who follows them. If you have claimed a username, the curator is notified at the moment you follow and that notice names your username, which is already public. If you have not claimed one, you appear only as someone new. When playback starts from a public playlist, we record an anonymous per-playlist count with no identifier for you or your device.

Notifications

If you turn on notifications, we store a notification token for that install, the account it belongs to, whether it is a development or production token, and when it was last updated. The New episodes and New followers switches in Settings are stored alongside the token, so turning one off stops us from sending that kind rather than leaving your device to hide it. Superlatives and awards are prepared on your device and need no token. We delete a token when Apple tells us it is no longer valid, when an install has not checked in for 60 days, and when you delete your account.

Reports and blocks

If you report a playlist, a collection, or a curator, we keep the report, including the reason and any note you add, along with the account it was sent from. If you hide a curator, we store that block with your account. We retain reports and blocks to review complaints, act on them, prevent repeat abuse, and keep hidden content hidden.

Publisher sessions

Signing in creates a publishing session for your device. We store a hashed session token and when the session was created and last used. The token only authorizes publishing under your username; it does not grant access to your library.

What deletion removes

Deleting your account from the app removes your synced library and listening history, your devices and attendance record, your profile, your public playlists and collections, your follows, your notification tokens, your publishing sessions, and the link to your Apple Account, which we revoke with Apple. Removing your public profile without deleting your account makes your playlists and collections private, releases your username, and ends your publishing sessions; your library and your Apple sign-in stay. Some things can persist after deletion: your released username is held for 30 days with no account attached so nobody can immediately take it over; reports you filed remain in our safety records; people who saved a copy of a public playlist keep their copy; and third-party caches of public pages are outside our control.

4. Cookies and similar technologies

Our websites may use cookies, local storage, pixels, and similar technologies. Essential technologies help the site function, remember security choices, and prevent abuse. Preference technologies remember settings. Measurement technologies, including analytics such as Google Analytics and advertising pixels such as the Reddit Ads pixel, help us understand visits, performance, which pages are useful, and which advertising brought someone here. Section 2 describes what these receive and says that the providers may change. We may use service providers for hosting, security, analytics, error monitoring, and email delivery, and they may set or read these technologies for those purposes.

You can control cookies through your browser and, where required, through any consent controls we provide. Blocking some technologies may affect site features. We honor legally required opt-out signals, including a recognized Global Privacy Control signal, when it applies to our practices.

5. How we use information

• Provide, maintain, synchronize, and improve products and requested features.
• Operate waitlists, respond to support requests, and send product communications you requested.
• Understand site and product performance and troubleshoot errors.
• Advertise Parasocial: measure which ad brought someone here, whether they did what they came to do, and build audiences on the platforms we advertise on so our ads reach people more like them.
• Protect users, products, and services from fraud, abuse, and security threats.
• Comply with law, enforce our terms, and establish or defend legal claims.

Where European or UK data protection law applies, our legal bases may include performance of a contract, legitimate interests in operating and securing our services, consent, and compliance with legal obligations. You may withdraw consent where processing depends on it.

6. How we disclose information

We may disclose information:

• To vendors that help us host, secure, analyze, support, communicate about, and operate our products, subject to contractual restrictions where required.
• To app stores, payment providers, and connected services when needed for a feature or transaction.
• To the advertising platforms we buy ads on, through the pixels described in section 2, so we can measure our advertising and reach people like the ones already here.
• When you direct us to share, export, synchronize, or connect information.
• To anyone, including people without the app, when you make a profile, playlist, or collection public, as described in section 3.
• When reasonably necessary to comply with law, protect rights or safety, or investigate misuse.
• As part of a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We advertise Parasocial, so we share personal information with advertising platforms for cross-context behavioral advertising. California law calls that sharing. We do not sell personal information for money, and we have no plans to. Section 9 says how to opt out of the sharing.

7. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described here, including providing products, meeting legal and accounting obligations, resolving disputes, and protecting our services. Retention depends on the information, product, account status, and legal requirements. On-device data remains under your device and account controls.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No storage or transmission method is completely secure.

8. International processing

We and our vendors may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers. Local privacy protections may differ from those where you live.

9. Your privacy choices and rights

Depending on where you live, you may have rights to access, know about, correct, delete, or receive a copy of personal information; object to or restrict certain processing; withdraw consent; or appeal a decision. You may also opt out of marketing email by using the unsubscribe link in the message. We will not discriminate against you for exercising a privacy right.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service. We share personal information for cross-context behavioral advertising, as section 6 says, and we do not sell it for money. Authorized agents may submit requests where permitted by law. We may need to verify a request before acting on it.

To opt out of the sharing, block cookies and similar technologies for this site in your browser, or use a browser or extension that sends a Global Privacy Control signal, which we honor. Either one leaves the websites working normally. The Parasocial apps carry no advertising pixel, so there is nothing there to opt out of.

To make a request, follow our data deletion instructions or email privacy@parasocial.fm.

10. Children

Our general-audience products are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through a developer-operated service. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

11. Changes

We may update this policy when our products, practices, or legal obligations change. We will post the revised policy here, update the effective date, and provide additional notice when required.

On September 2, 2026 we added section 3, which covers Sign in with Apple, public profiles and playlists, follows, play counts, reports, blocks, publisher sessions, and what deleting your account removes.

On September 8, 2026 we updated section 3 to cover collections and notification tokens, and corrected what it says about follows: a curator who has a follower with a username is told that username when the follow happens, and still never receives a list of their followers.

On September 10, 2026 we expanded section 2 to describe the Parasocial library that syncs automatically under your Support ID, the anonymous monthly listening reports, the daily attendance count, and the fact that podcast audio is fetched directly from each podcast's host. Section 3 now says that deleting your account also removes your synced library and listening history. Nothing about our practices changed; the policy now describes them more completely.

On September 20, 2026 we started advertising Parasocial, and this policy now says so. Sections 2 and 4 describe website measurement as a whole: what analytics providers receive, what advertising providers receive, and the fact that we may change providers without editing this policy again. Section 5 lists advertising as something we use information for, and section 6 lists advertising platforms as somewhere we send it. Sections 6 and 9 used to say we never share personal information for cross-context behavioral advertising. We do, so they say that instead, and section 9 says how to opt out. We still do not sell personal information for money. Advertising pixels are on the websites only, never in the Parasocial apps.

12. Contact

Privacy questions and requests: privacy@parasocial.fm