Global Services: FDI, CX, BPO & Tech

Loren Moss

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About

Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.

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Recent episodes

  • The Competitive Advantage AI Can't CopyJul 29, 2026 · 1 hr 0 min
  • How Colombia's Brands Train You to Expect Bad ServiceJul 21, 2026 · 16 min
  • ICMI's Brad Cleveland on Leading the Customer ExperienceJun 11, 2026 · 11 min
  • NAB Show 2026: The Tools That Are Changing Content CreationMay 7, 2026 · 11 min
  • One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)Apr 27, 2026 · 8 min
  • How Brands Are Growing Podcasts in 2026 | NAB Show InterviewApr 21, 2026 · 9 min
  • The Solomon Islands: Untapped Business Potential?Mar 25, 2026 · 11 min
  • Why Investment Promotion Agencies Must Mature in a post-USAID WorldMar 17, 2026 · 10 min
  • IMF 2026 Report: Is Honduras Ready for Tech & BPO Investment?Mar 16, 2026 · 14 min
  • Good news for Uzbekistan: A New Investment Deal with the U.S.Mar 5, 2026 · 8 min

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