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Cincom Contact Center Insights

Randy Saunders

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About

Best Practices in Customer Service. Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.

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Recent episodes

  • Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000Jul 14, 2008 · 17 min
  • Operation Impact: Addressing the daily struggles of the frontline managerApr 14, 2008 · 14 min
  • Trent Fulcher speaks on Customer Experience and the Contact CenterMar 6, 2008 · 7 min
  • How to Hire Better Call Center Agents - Every Time!Dec 15, 2007 · 20 min
  • What to Measure When You’re an Analytical NewbieNov 16, 2007 · 8 min
  • Go Green with Remote Agents and Virtual Contact CentersOct 2, 2007 · 12 min
  • This Call May NOT be Recorded! Are You Breaking the Law?Sep 5, 2007 · 12 min
  • Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact CentersAug 1, 2007 · 6 min
  • How to Create, Manage and Deliver the BEST Customer Experience in your Contact CentreJul 25, 2007 · 14 min
  • Is a Hosted Contact Center right for you?Jul 16, 2007 · 8 min

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