Contact Center Show
- Business · Management
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About
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Recent episodes
- What happens when service is Agentic—Nobody Is Ready
- AI and the End of Agents?
- How AI Is Transforming Quality Assurance in Contact Centers
- Realities of Omnichannel: Lessons from Industry Veterans
- Mastering Contact Center Supervision: Strategies for Success
- Rethinking Contact Center KPIs
- Rethinking Contact Center KPIs
- Forced rankings and performance management
- Forced rankings and performance management
- The YMCA Method: A Novel Way to Coach Employees