Parasocialby Super Simple™

Decoding the Customer

Julia Ahlfeldt, Certified Customer Experience Professional

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Interviews and perspectives from global customer experience experts

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Recent episodes

  • Rebroadcast of Moments of Truth: CX Mini Masterclass – E46Sep 3, 2020 · 9 min
  • Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32Aug 20, 2020 · 9 min
  • Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22Aug 6, 2020 · 7 min
  • Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90Jun 25, 2020 · 33 min
  • Customer impact scorecard: CX Mini Masterclass – E89Jun 18, 2020 · 9 min
  • How to build a world class CX dashboard: CX Mini Masterclass – E88Jun 11, 2020 · 10 min
  • Measuring digital customer experience: CX Mini Masterclass – E87Jun 4, 2020 · 11 min
  • 3 ways to foster empathy among teams: CX Mini Masterclass – E86May 28, 2020 · 11 min
  • The ultimate guide to customer experience metrics: CX Mini Masterclass – E85May 21, 2020 · 11 min
  • 3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84May 14, 2020 · 10 min

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