Beyond the Queue: Inside Customer Support
- Business · Management
Free on the App Store for iPhone, iPad and Mac. No subscription needed. Once it is installed, tap this link again and the show is yours. Already have it? Open in Parasocial.
About
Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.
Also on
Recent episodes
- How to Improve DEI in Customer Support (feat. Jordan Pedraza)
- Building a High-Velocity Customer Success Program (feat. Mo McKibbin)
- How to Build an Efficient High-Volume Interview Process (feat. Neil Smith)
- 5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)
- How Zapier Boosts Employee Retention and CSAT by 'Keeping Support Weird' (feat. Pam Dodrill)
- How Veho Scaled Their Support Team by 5x in 8 Months (feat. Antonio King)
- How to Balance Agent Growth with Relentless Productivity (feat. Ashley Sachs)
- What Support Leaders Get Wrong About Agent Training and How to Fix It (feat. Tony Won)
- How Shopify Support Drives Merchant Growth with Deep Customer Understanding (feat. David Kohl)
- How Patreon Uses Data and Segmentation to Support 7M+ Customers (feat. Angela Raiford)