Stepping Up Service
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About
Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.
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Recent episodes
- Stepping Up Service: "Be Good When Things Go Bad"
- Stepping Up Service: Customer Service is the New Marketing
- Stepping Up Service: Connecting the Dots
- Stepping Up Service: The 10 Contradictory Values of a Great Customer Service Team
- Stepping Up Service: Appreciating the Employee
- Stepping Up Service: Alan's Epic Customer Service Story (Rant)
- Stepping Up Service: Designing the Future Employee
- Stepping Up Service: Defining Disrespect
- Stepping Up Service: Creating Emotional Engagement with Employees
- Stepping Up Service: 20 great Customer Service Quotes for 2016