CX Today
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News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're se...
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Recent episodes
- Has Salesforce Bought Its Missing Engagement Engine?
- Is Contact Center AI Making Customer Service Worse?
- Why Customer Engagement Is Still Too Slow to Be Personal
- NRG CX Chief: Churn Is a Warning Sign, Not Just a Retention Number
- Retailers Are Moving to WhatsApp. Can They Avoid Turning It into Spam?
- Twilio: Voice Is CX’s Next Breaking Point
- Stop Sampling Calls. Start Listening to What Customers Actually Say
- AI Could Steal Your Customer Before They Reach Your Site
- What Contact Center Buyers Should Prioritize in 2026
- Zendesk: AI Is Taking the Easy Calls, but Voice Support Is Getting Harder