The CX Tipping Point®
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About
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
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Recent episodes
- EP 76: The Future of Government Service Delivery: AI, Innovation, and the Human Experience with Casey Coleman
- EP 75: The Customer-First Approach Behind NASA SEWP’s Success featuring Joanne Woytek
- EP 74: From Search as a Service: The Future of AI in Government featuring Erik Arnold
- EP 73: The AI Tipping Point for Government featuring Jeremy Wilcox
- EP 72: Inside the ACT-IAC Contact Center Summit: From Service Design to the Future of Contact Centers and More
- EP 71: Transforming Trust: How USPTO is Redefining Customer Experience featuring Charles Thomas
- EP 70: From Policy to People: Transforming Service at the Social Security Administration featuring Michelle Filicetta & Laura Walker
- EP 69: Building a Smart City from the Ground Up: Brownsville’s Transformation featuring Jorge Cardenas
- EP 68: Building Citizen-Centric Digital Services Across Europe featuring Frank Leyman
- EP 67: Serving Veterans through Committed Senior Leadership featuring Dr. Paul Lawrence