The Chief Customer Officer Human Duct Tape Show

Jeanne Bliss

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About

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney's New York, and Adobe among others. They will fearlessly share with you what works...and what doesn't work as we debunk this role, why it's not about "Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and "Chief Customer Officer 2.0." Jeanne...

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Recent episodes

  • Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal RegularsFeb 24, 2023 · 1 hr 24 min
  • How to Measure the Extraordinary in an Experience-driven EconomyFeb 6, 2023 · 45 min
  • Customer-centric Companies Are Employee-centricDec 29, 2022 · 45 min
  • What I Know: Shared Memories Build BondsDec 16, 2022 · 5 min
  • First Things First: Get the Fundamental Customer Experience RightDec 2, 2022 · 50 min
  • How Can You Improve Employee Experience Within a HealthCare Nonprofit?Oct 21, 2022 · 52 min
  • What I Know: Lead for Admirable GrowthOct 3, 2022 · 5 min
  • Are You Improving Employee and Customer Experience Simultaneously?Sep 23, 2022 · 43 min
  • What I Know: "One Version of the Truth" is CriticalSep 9, 2022 · 9 min
  • A CCO's Role Goes Beyond Customer Experience to Change ManagementAug 26, 2022 · 31 min

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