Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
- Business · Careers, Management
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About
The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service culture, and operational consistency. Each episode gives leaders actionable ideas to transform how customers and employees experience their organization, whether they operate in B2B, B2C, healthcare, hospitality, financial services, professional services...
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Recent episodes
- 277: Strong Enough to Listen: Better Leadership, Better Customer Experience
- 276: How to Defend Customer Experience Investment to a Skeptical Board
- 275: How to Turn Customers into Fans with Tai Anderson
- 274: Don't Automate the Relationship
- 273: How do I create a turnkey system for consistency?
- 272: Your Employee Experience Is Showing Up in Your Customer Experience
- 271: When Innovation Stops Serving the Customer
- 270: The $100 Million Bet on Human Skills in the AI Era
- 269: Encore Episode - Creating Alignment with A Customer Experience Action Statement
- 268: What Does the Future Service-Centric Organization Looks Like