Action This
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About
Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.
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Recent episodes
- S1E15 • Steve Kincanon • Love on the frontline
- S1E14 • Dave Furst • Start with the problem, not the solution
- S1E13 • Nav Thethi • An ode to the CXO
- S1E12 • Devansh Sharma • Digital Customer Feedback is key to identifying experience blindspots
- S1E11 • Mark Cardinale • People & Experiences Deliver Outcomes and Profits
- S1E10 • Ray Riley • Progress Retail • Put me in, coach
- S1E9 • Carl Leskinen • Burt Intelligence • Data through the decades
- S1E8 • Emily Hawkins • The CX playbook for HR professionals
- S1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2
- S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1