Customer Connection

ServiceNow Community

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About

Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.  Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will seat down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform.

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Recent episodes

  • Customer Excellence in Action: Driving Value and Belonging at ScaleMar 4, 2025 · 30 min
  • Making Workflows Better with Process MiningFeb 11, 2025 · 35 min
  • From Zero to Expert: Building ServiceNow NexGen AI TalentDec 10, 2024 · 20 min
  • Elevating Customer Experience with AI: ServiceNow and 3CLogicSep 24, 2024 · 38 min
  • Navigating AI-Powered EnterprisesAug 20, 2024 · 30 min
  • Understanding the Citizen Developer ProgramOct 24, 2023 · 23 min
  • Shadowing a CSM ImplementationOct 11, 2023 · 40 min
  • Welcome to the World of Gen AI on the Platform of PlatformsSep 26, 2023 · 32 min
  • Introduction to ServiceNow VaultSep 12, 2023 · 18 min
  • Significance of ServiceNow Co-Delivery PartnershipJul 18, 2023 · 17 min

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