Customer Experience Leaders
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About
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
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Recent episodes
- A radically different approach to the aged-care sector
- How Australia's leading pharmacy chain manages CX
- What you can learn about CX from the aged care sector
- The secrets behind Flybuys' 25 years of success
- How Bunnings maintains a 90% staff retention rate
- Turning your customers into your greatest marketing asset
- Why Lush radically empowered their front-line teams
- BONUS: We're back for 2020 with some special announcements
- How to spend $129M on customer experience transformation
- Why HubSpot killed the sales funnel