Ticket Volume - IT Podcast
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About
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
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Recent episodes
- 102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas
- 101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore
- 100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far
- 99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management
- 98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD
- 97. What Organizational Governance Really is: Insights From Valence Howden
- 96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics
- 95. The Road to Zero Incidents: John Gordon on Preventative Incident Management
- 94. Optimizing Service Management for higher education: Insights with Vicki Rogers
- 93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark