XI Café Podcast
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About
Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.
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Recent episodes
- Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience
- Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
- Breaking Barriers in CX: Learn from AboitizPower
- Elevating B2B Success: Iress Unveils the Transformative Power of CX
- Specsavers: Built on Value, Defined by Expertise
- Securing Brand Loyalty in the Third Wave of CX
- Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey
- What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team
- Digital Transformation With KARL STORZ’s Sylvain Pingont
- Emerging Insights: A Conversation with Rising Star Nominee Tessa Hoffman from NZ Post