The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
- Business · Careers, Management
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About
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com To enroll in the Digital CX Masterclass, visit: h...
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Recent episodes
- My Framework for AI Powered Churn Analysis | Episode 111
- Beyond Scheduled Tasks: Automate Your Operations with Claude Managed Agents | Episode 110 | Episode 110
- Your Health Score Is Green But They Are Gone - The Silent Segment of Customers | Episode 109
- Digital CX with Real Impact: Kat Kenny on DAP, AI, and Customer Education | Episode 108
- Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107
- Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
- Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
- Hiring Alert! Digital CX Program Manager Wanted
- The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
- Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103