The Customer Success Playbook
- Business · Careers
- Technology
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About
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James...
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Recent episodes
- Customer Success Playbook - Final Episode with Kevin and Roman
- Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI
- Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys
- Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling
- Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation
- Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong?
- Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials
- Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design
- Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map
- Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption