Success/ful: Winning Ideas from the World of CS and Beyond
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About
Success/ful: Winning Ideas from the World of CS and Beyond is the go-to resource for current and aspiring leaders in Customer Success. Effective CS leadership requires constant collaboration across departments. That means understanding how the principles, challenges, and successes of our internal counterparts intersect with and inform effective Customer Success management. On this podcast, we’re talking to some of the most effective leaders in and out of CS. Host Taylor Johnston is bringing in perspectives from across the org — CS, product, ops, marketing, sales, and beyond — to share their unique insights on how Customer Success execs can be most e...
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Recent episodes
- Anchoring Your CS Operations With Strategy and Data (w/ Tom Lawler of Elastic)
- Elevating Customer Success Through Culture Building (w/ Cynthia Taylor of CultureAmp)
- Mastering Customer Success Through Every Company Phase (w/ Sunil Joseph, Advisor & Fractional Chief Customer Officer)
- Think Like a CMO: Building Authority as a Customer Success Team (w/ Neil Wu Becker of NextBound)
- Maximizing Your First 90 Days in a CS Leadership Role (w/ Lizzy Rosen of Vendr)
- How Customer Success Can Have a Voice in Pricing and Packaging (w/ Andrew Michael of Churn.FM)
- Working With Product Teams to Solve Customer Pain (w/ Christine Itwaru of Vitally)
- How to Make Client Impact a Team Sport (w/ Greg Collins of Boldr)
- Leaning Into the Business of Your Customer (w/ Monique McDonough of WorkTango)
- Why Storytelling Is Crucial in Customer Success (w/ Ryan Seams of AssemblyAI)