CX without the BS
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About
Most CX podcasts are built for Fortune 500 buyers with seven-figure budgets and dedicated transformation teams... This one isn't. CX Without the BS is for the technology advisors, IT leaders, and business owners working in the trenches of SMB and mid-market companies - the "forgotten 5000" who get pitched enterprise solutions they can't afford and ignored by vendors who don't think they're worth the support call. Host Brian Nichols brings real practitioner perspective from the unified communications and contact center space. No guru theater. No vendor hype. No recycled LinkedIn thought leadership dressed up as expertise. Just the actual conversations advisors and...
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Recent episodes
- The Robot Wanted a Human: Why AI Customer Service Is Backfiring
- Is AI Actually Going to Replace You? | Telarus Partner Summit 2026 REVIEW
- Gartner UCaaS Magic Quadrant 2026 EXPLAINED (Cisco, Microsoft, RingCentral, Zoom)
- AI Costs More Than Your Employees | Uber Blew Its ENTIRE AI Budget in 4 Months
- The AI Mistakes Quietly Destroying Small Businesses in 2026
- Channel Partners 2026 REVIEW | The Half-Empty Room And What It Told Me About The Channel
- Business Phone System NIGHTMARE: Why Vendors Are Killing Their Own Deals
- Avaya, Mitel, Genesys: How 3 Vendor Collapses DESTROYED SMB Contact Centers
- How to Spot a Bad Phone Provider in Under 2 Minutes
- CX Industry LYING About AI Capabilities?