Retention Roadmap: Navigating Service Success for New Car Dealerships

Bill Springer

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About

There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit. That’s exactly what you’ll get from Retention Roadmap with Bill Springer. Bill is a seasoned...

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Recent episodes

  • From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile ServiceNov 12, 2024 · 25 min
  • Leveraging Pricing Intelligence for Your Service DepartmentOct 29, 2024 · 25 min
  • Inside the Mobile Service Model: What Every Dealership Needs to KnowOct 15, 2024 · 22 min
  • Texting and Tech: Modernizing Dealership Communication for the Digital AgeOct 1, 2024 · 26 min
  • Corey Smith's Playbook for Service Department ExcellenceSep 17, 2024 · 23 min
  • From Fixed Ops to Dealer Principal: A Blueprint for Dealership SuccessSep 3, 2024 · 16 min
  • Dan Shine Discusses the Critical Role of Journalism in Automotive NewsAug 19, 2024 · 20 min
  • Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts MarkupAug 6, 2024 · 22 min
  • Retention Roadmap: Secrets to Service Success with Don AndresJul 24, 2024 · 29 min
  • EddieInService: Engaging Gen Z Customers in DealershipsJul 24, 2024 · 19 min

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