This Is CX
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About
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
Also on
Recent episodes
- Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini
- A Conversation with Gainsight CEO Nick Mehta
- Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova
- Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience
- Best Practices to Enable Work-from-Home Customer Service Professionals
- Innovating on Customer Service and Cost Reduction in response to COVID-19
- Five Key Trends Bringing Customer Success and Customer Experience Together
- Come Together: The Merging of Customer Experience and Customer Success
- Gazing into the CX Crystal Ball for 2020 Trends
- Revisiting Our 2019 CX Trends Predictions