CX Files
- Business · Management
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About
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Recent episodes
- John Callachan - GoFusion - Why Customer Resolution Matters More Than Cost Reduction
- Randy Arellano - AI Is Changing BPO Sales. Relationships Are More Important Than Ever - Ascent Growth Advisors
- Victor Manzanera - Scale Edge Group - Beyond FTEs – The Road to Outcome-Based BPO Pricing
- Peter Ryan - Ten Years of BPO: What Changed, What Didn't, and What Comes Next
- Victor Botto - TP - Why Kenya Is Ready for the Global CX Stage
- Brian Riback - CMSWire 2025 Contributor of the Year - Beyond AI Visibility: How Brands Build Trust
- Jeton Aliu - Olymp BPO - Why Kosovo Is Emerging as a CX Hotspot
- Matt Fry - eClerx - Culture Is 50/50: Why Clients Can't Blame the BPO
- Andrew Kokes - Pivot AI Global - If AI Can't Find You, Your Buyers Won't Either
- CX Files Is On A Summer Vacation