The Agent Shift Podcast
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About
Artificial intelligence is changing the way organizations sell, serve, and deliver work. The Agent Shift explores what that transformation actually looks like inside Microsoft Dynamics 365 and the modern enterprise.Hosted by Scott LeFante and Dan Cefaratti, each episode features conversations with Microsoft leaders, product experts, MVPs, customers, partners, and industry innovators who are building the next generation of intelligent business applications.From AI agents and Copilot to Field Service, Customer Service, Project Operations, Sales, and the Power Platform, we go beyond the product demos to discuss real-world strategies, implementation lessons, successes, failures, and the future of work.Whether you're an...
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Recent episodes
- Why Most Mobile CRM Fails (And How Resco Fixed It)
- Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next
- A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat
- AI @ Work: From Buzz To Business Value
- Heidi Neuhauser - From CRM 4.0 To WP Portals: Lessons In People-First Dynamics
- How Microsoft Is Turning Field Service Into A Growth Engine
- From Art Major to Tech Leader: Emily's Journey of Resilience and Growth
- Women in Tech: Navigating Imposter Syndrome and Finding Your Voice
- Field Service & Female Force: Reham Darwiche’s Creative Code
- Unleashing the Power of Deskless Workers: A Conversation with Ben Vollmer