Be Customer Led
- Business · Management, Marketing
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About
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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Recent episodes
- Alvin Stokes on How Princess Cruises Uses AI to Improve Customer Experience
- Gabe Larsen On How to Staff Your Customer Service Team with Autonomous Cloud Employees
- Anna Falcon on Why CX Transformation is More Than AI Technology Deployment
- Mark McKercher on The AI-Powered Future of Global Customer Support
- Jon Lunitz on Human-in-the-Loop AI and Transforming Customer Experience
- Christina Bailey on Art With a Bigger Purpose
- Alicia Skubick on Building a Customer-Obsessed Culture at Trustpilot
- Mike Clifton and Max Schwendner on Scaling Complex CX with AI and Human Insight Part 2
- Mike Clifton and Max Schwendner on Scaling Complex CX with AI and Human Insight
- Emily Cisek on Turning Estate Planning into a Family Legacy Experience