Inspiring Women In CX

Clare Muscutt

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About

By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I help...

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Recent episodes

  • The Reality of Going Solo in CX: Resilience, Loss & Rebuilding a CareerMay 26, 2026 · 40 min
  • Agentic Experience Orchestration in CX: Fixing the Foundations — and Who Gets to Build ThemApr 23, 2026 · 50 min
  • CX Tech, Personalisation, and Business Impact: Inside Judy Bloch’s Award-Winning ApproachMar 19, 2026 · 23 min
  • Innovation in Action: How Shannon Knowlton Built an Award-Winning GenAI VoC CopilotFeb 5, 2026 · 21 min
  • Preparing Our Organisations to be an AI-Enabled Workforce with Jennifer BuffaloeJan 15, 2026 · 34 min
  • Leading with Empathy: Susanna Baqué on Building Thriving CX CultureNov 6, 2025 · 29 min
  • Inclusive by Design: Creating Better CX Outcomes for Everyone with Stine MarsalOct 9, 2025 · 37 min
  • Landing Your Dream CX Role—Even in a Tough Market with Kerry SudaleSep 11, 2025 · 53 min
  • Smashing Silos: The Real Work Behind Joined-Up CX with Obi SantosAug 14, 2025 · 33 min
  • Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CXJul 3, 2025 · 44 min

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