Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Susan Boles

  • Business · Entrepreneurship, Management
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About

Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team ma...

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Recent episodes

  • Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)Oct 28, 2025 · 42 min
  • Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)Oct 14, 2025 · 44 min
  • The Most Human Metric in Operations: Layla Pomper’s Death List KPISep 30, 2025 · 38 min
  • The Expertise Trap: When Your Signature Skill Becomes Your Biggest Bottleneck with Jeremy EnnsSep 16, 2025 · 45 min
  • Frameworks as a System: Scale Your Ideas Without Reinventing the WheelAug 5, 2025 · 39 min
  • Calmer Brain, Clearer Decisions: Consolidating Your Digital Chaos into One Trusted SystemJul 15, 2025 · 38 min
  • Vibe Coding: Delivering Client Projects Without Scope Creep or BurnoutJun 30, 2025 · 24 min
  • Momentum by Design: Diagnose Your Stuckness and Build a Business That Moves with YouJun 17, 2025 · 44 min
  • Voice on Autopilot: How I Systematized My Brand Voice to Make Content Creation CalmerJun 3, 2025 · 40 min
  • Pay Me When You Win: A Revenue Sharing Model for Coaches & ConsultantsMay 6, 2025 · 32 min

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