ACP: The Amazon Connect Podcast
Subscribe in ParasocialFree on the App Store for iPhone, iPad and Mac. No subscription needed. Once it is installed, tap this link again and the show is yours. Already have it? Open in Parasocial.
About
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.We'd love to answer your Amazon Connect questions on the show so if...
Also on
Recent episodes
- 44: Hands On with Agentic CX Designer!
- 43: Listening to some unedited AI Agent Calls...
- 42: 911 Secure
- 41: Mark Pritchard, Jabra
- 40: New AI Voices and other news
- 39: Hannah Bloking, AWS
- 38: Call Recordings
- 37: Amazon Connect Customer EMEA Community Event
- 36: Forecasting, Capacity Planning & Scheduling
- 35: TACUG