The Customer Experience Show
- Business · Management
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About
In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
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Recent episodes
- Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International
- The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP
- Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia
- Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division
- A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare
- CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs
- Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org
- The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America
- Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse
- Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier