Focus on Customer Service Podcast
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About
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail...
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Recent episodes
- Introducing: The Experience Maker
- Say Goodbye to Focus on Customer Service and Hello to Experience This!
- Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey Coleman)
- Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
- Episode 49 - The Customer Was Front and Center at Social Media Marketing World
- Episode 48 - How Zappos Became Famous for Customer Service