Doing CX Right: Scaling Business Revenue & Winning Customer Hearts
- Business · Management
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About
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs that help businesses capture customer hearts and wallets. This approach results in...
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Recent episodes
- 231. Cybersecurity Warning: Phone Hacked In Front Of 1K People | John Sileo
- 230. Creating a Frictionless Organization & Better Customer Experience (Replay) | Bill Price
- 229. The Distinctive Business Advantage: New Research on Customer Retention | Jason Ten-Pow
- 228. Making Your Brand Tattoo-Worthy (Replay) | Jim Knight
- 227. AI and the Human Element: How to Strike a Balance in the Workplace (Replay) | Brian Solis
- 226. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond | Greg Melia (replay)
- 225. How to Retain Customers Who Never Had a Reason to Leave Until Now | Michelle Musgrove
- 224. The Ultimate Leadership Advantage AI Can Never Replicate | Nate Spears
- 223. Becoming an Unforgettable Customer-Centric Company (Replay) | Jeanne Bliss
- 222. AI Meets Human Touch: Redefining Customer Experience (Replay) | David Singer