Radically Personal

Gladly

Subscribe in Parasocial

Free on the App Store for iPhone, iPad and Mac. No subscription needed. Once it is installed, tap this link again and the show is yours. Already have it? Open in Parasocial.

About

The world has changed. The way we as consumers communicate, transact, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. Radically Personal isn’t just a buzzword— it’s a customer service movement. It puts the customer at the heart of everything a company does. The result? A stronger connection with your customers, increased loyalty, and even branded tattoos! In each episode of Radically Personal, Gladly CEO, Joseph Ansanelli, connects with radically personal customer service leaders at the world’s most beloved...

Also on

Recent episodes

  • How Ulta turned 45 million loyalty members into an AI advantageMar 31, 2026 · 36 min
  • From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenueDec 16, 2025 · 36 min
  • Scaling sustainability and service with AI at PACTOct 30, 2025 · 36 min
  • Unleashing AI to Scale Happiness and Loyalty at BARKJan 10, 2024 · 39 min
  • Zenni Optical’s 20/20 Vision for Exceptional Customer ServiceNov 14, 2023 · 34 min
  • Stellar Service and Resiliency Guide Farmgirl FlowersJul 1, 2022 · 35 min
  • How KURU Footwear Provides World-Class Anticipatory ExperiencesMay 24, 2022 · 40 min
  • How Breeze Airways Merges Technology with Kindness to Transform the Airline IndustryApr 1, 2022 · 31 min
  • How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty IndustryFeb 22, 2022 · 25 min
  • TUMI: Designing for World-class ExperiencesJan 26, 2022 · 29 min

Website · RSS feed