The Dealer Playbook

Michael Cirillo

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About

The Dealer Playbook is the podcast for serious automotive professionals. The ones who think beyond the transaction. Hosted by Michael Cirillo, now in its 12th year, The Dealer Playbook delivers straight-talk conversations with the dealers, operators, and leaders who are actually building something. If you run a store, lead a team, or are building a career worth having, this is your show. New episodes every week. Follow so you don't miss one.

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Recent episodes

  • "Human in the loop" — Why AI needs organic intelligence in your dealership | Mackenzie Wiltrout, Stream CompaniesApr 7, 2026 · 17 min
  • "Guaranteed human" — How AI makes connection critical | Joey Zanetis, EVP iHeart Media AutomotiveMar 31, 2026 · 23 min
  • "Doesn't mean goodbye" — Recapturing "lost" customers through fixed operations | Kristine Lentz, Urban ScienceMar 24, 2026 · 14 min
  • “The Great Train Wreck”: How Affordability and a Broken Process Are Costing Dealers the Sale | Matt Lasher, Streamline AutoMar 17, 2026 · 18 min
  • "Stop Blaming Marketing": The Digital Mistake Costing Dealers Growth | Ashley Cavazos, NCM AssociatesMar 10, 2026 · 15 min
  • "It's Like a Wingman": The Sales Intelligence Tool Closing the Gap Between Your Worst and Best Reps | Jay Ku, Founder of HeyGreenlightMar 3, 2026 · 21 min
  • “You’re Getting the Diluted Version”: How Dealers Are Being Underserved by Their Own Ad Vendors | Subi Ghosh, EVP Partnerships at fullthrottle.aiFeb 24, 2026 · 15 min
  • “We Built an AI Department” - Why Dealers Need a Real AI Strategy Anyway | Jeff Swickard, President/CEO of Swickard Auto GroupFeb 17, 2026 · 17 min
  • "Win the Top-of-Mind Battle" - Why Most Salespeople Never Get Remembered | Charles Cannon, GM at BMW West HoustonJan 27, 2026 · 35 min
  • "Sold 300+ Used Cars" - This ford store cracked the used car game | Rob Ruth, President - Bob Ruth FordJan 20, 2026 · 34 min

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